Terms of Service

Last updated: October 21, 2026

1. Who we are

Latitud Cero Studio is the trade name of Renato Pozo, based in Quito, Ecuador. Email: latitudcerostudio@gmail.com. WhatsApp: +593 96 902 0506.

2. What we do

We design, build and maintain websites, automations and custom web tools (such as calculators, booking systems or client portals) that run in the browser and are quoted separately. We do not build apps for app stores (App Store or Google Play). Our plans and services are described on this site. What we deliver in each case is what your proposal says. You receive the proposal by email before you pay anything.

3. Prices

Prices on this site are "from" prices. The final price depends on features, complexity and time, and is stated in your proposal.
Clients outside Ecuador: export of services, 0 % Ecuadorian VAT. Any taxes in your own country are your responsibility. Clients in Ecuador: 15 % VAT is added.
Third-party costs (additional domains, Shopify, apps, paid photos, etc.) are listed separately in the proposal and are only charged if you approve them first.

4. How to order and pay

You fill in the form and receive your proposal by email. The proposal is valid for 15 days.
You accept it by replying "I ACCEPT" from your email, or by signing online.
Initial payment: 50 % to start and 50 % at launch.
Monthly fee: starts on the day your site goes live, with a 12-month commitment, paid monthly in advance.
Payment: PayPal (cards accepted) from abroad, bank transfer in Ecuador. We issue an electronic invoice for every payment, as Ecuadorian law requires.

5. What the monthly fee includes

Hosting or the platform plan (Wix, or hosting for coded sites), renewal of the main domain, and the service level of your plan, as described on this site and in your proposal:

Included changes: the minutes, hours or small changes per month that your plan includes. Actual working time is counted. Unused time does not roll over. Anything beyond the limit is quoted before we do it.
Response time: we reply within your plan's time (1 to 3 business days). This is the time for a first reply, not to finish the change. Business days are Monday to Friday, excluding Ecuadorian public holidays, on Ecuador time.
Downtime alerts (on plans that include them): a tool checks your site and alerts us if it stops responding, so we can act. We do not guarantee an uptime percentage, as it depends on the platform or host.
Reports, SEO and backups: as your plan states, using the platform's tools or third-party tools.
Speed: on plans that say so, we aim for a score of 90 or more on Google's speed test at delivery. It is measured, not guaranteed: it also depends on photos, videos and apps added later.

If a plan's service changes, we give you 30 days' notice. If the change is to your detriment, you can end the service without the fee in section 9.

6. Changes before launch

Two rounds of design changes are included. A round is one list of changes sent at once. Extra rounds are quoted.

7. Your responsibilities

You send us the texts, photos and details we need. You confirm that you have the right to use them, including permission from the people who appear in them. If you do not reply for 30 days, the project is paused. You can resume it later without losing what you paid.

8. Ownership

Your domain: for both Wix and coded sites, we register it in your name (you are the registrant) from day one, and we renew it while you keep your plan. If you prefer, you can buy it in your own account and we deduct its cost, as your proposal states. If the service ends, we give you the code to move your domain within 5 days of your request, even if payments are pending: those are collected separately, and we never hold your domain back. If you do not move it, we notify you 30 days before it expires and we do not renew it on our own.
Your content (texts, photos, logo, data) is always yours.
The design and code made for you: we assign you the usage rights once the site is live and your payments are up to date. We keep our generic tools and components, and you get a permanent license to use them on your site.
Who edits your site: while your plan is active, we make every change. That's how we stay responsible for your site's security and performance. Just send each change by email or WhatsApp and we handle it within your plan's changes. Your content, your domain and the rights to use the design remain yours.
After 12 months: your plan continues month to month, and we keep editing, until you ask to end it or ask for handover. Handover is free: we transfer the site to your Wix account, or give you the code and files for a coded site. From handover on, we stop editing it, the monthly fee ends, and our warranty no longer covers issues caused by changes made by you or anyone else. If you end before 12 months and are up to date with payments, we hand it over too.
Wix: the site stays in our account while your plan is active.
We may show your site in our portfolio, unless you ask us in writing not to.

9. Cancellation

Before you receive the first design: we refund the deposit, minus any third-party costs already paid.
After the first design and before launch: the deposit is not refunded, and we hand over the work done so far.
During the 12-month commitment: you can end the service with 30 days' written notice. You pay 50 % of the remaining monthly fees up to month 12. After 12 months, you can end the service with 30 days' notice at no cost.
If you stop paying without notice: once 2 monthly fees are overdue, we email you and give you 15 days to catch up. If you don't pay or reply, the service ends as a cancellation without notice: we suspend the site and the applicable terms apply (50 % of the remaining monthly fees, if you are within the 12 months).

Handover when the service ends (in every case)

When: if you don't renew after 12 months, if you cancel early, or if the service ends for non-payment.
What we hand over:
Always, even with payments pending: your content (texts, photos, logo, data) and the code to move your domain, within 5 days of your request.
Once your payments are up to date: the complete site (transferred to your Wix account, or the code and files), within 10 business days. If the service ended for non-payment, being up to date means paying the overdue monthly fees plus 50 % of the remaining ones up to month 12.
How long we keep it: if you don't request it, we keep the site for 60 days after the service ends and email you before deleting it.
From handover on, the site is yours and so is the responsibility for it: hosting, domain, changes, security, backups and how it works. We stop editing it and our warranty ends. If you want help later, we quote it separately.

10. Warranty and liability

We fix bugs for free during the 30 days after launch, and for as long as you pay the monthly fee.
We do not guarantee Google rankings or sales results.
We are not liable for failures of third-party platforms (Wix, Shopify, hosting, PayPal, WhatsApp), but we help you solve them.
We're not responsible for issues caused by changes that you or others make to the site, code, hosting or domain.
Our total liability is limited to what you paid us in the last 12 months.

11. Prohibited content

We do not build sites for illegal or deceptive activities, unlicensed gambling, sexual content, or anything that infringes the rights of others. We may decline or end a project for these reasons.

12. Use of AI

We use AI tools to write code and draft texts. A person reviews and approves every site before delivery.

13. Governing law

These terms are governed by the laws of Ecuador. We will try to resolve any disagreement in good faith. If we cannot do so within 30 days, we will go to mediation at a mediation center in Quito and, if there is no agreement, to the courts of Quito. If you are a consumer in another country, you keep any rights under your local law that cannot be waived.